Email Abuse Policy

Last updated: 06/28/2026

1. Introduction

InfoQuest Technologies, Inc. (“InfoQuest,” “we,” “us,” or “our”) does not tolerate spam, abusive email, phishing, malware distribution, or unauthorized bulk messaging through our services.

This Email Abuse Policy applies to all customers, users, resellers, account holders, mailboxes, domains, websites, servers, applications, scripts, and services hosted, managed, routed, filtered, or otherwise provided by InfoQuest.

InfoQuest may monitor email traffic, server logs, abuse reports, blocklists, delivery failures, sending patterns, authentication failures, and other indicators of email abuse in order to protect our customers, systems, IP reputation, upstream providers, and the public.

Suspected email abuse may be reported to:

Email: abuse@infoquest.com

2. Definition of Email Abuse

Email abuse includes any use of InfoQuest services to send, relay, facilitate, host, promote, or support unsolicited, deceptive, harmful, illegal, or abusive messages.

Email abuse includes, but is not limited to:

  • Unsolicited Commercial Email (UCE)
  • Unsolicited Bulk Email (UBE)
  • Spam
  • Phishing or credential theft
  • Malware, virus, or ransomware distribution
  • Fraudulent invoices, scams, or impersonation
  • Spoofed or forged sender information
  • Unauthorized use of another person’s domain, brand, identity, or email address
  • Email sent from compromised mailboxes, websites, scripts, servers, or devices
  • Mail sent through open relays, insecure forms, vulnerable scripts, or abused contact forms
  • Messages that violate applicable laws, regulations, or third-party provider rules
  • Messages that cause InfoQuest IP addresses, domains, servers, or customers to be listed on spam or abuse blocklists

3. Spam and Unsolicited Messaging

InfoQuest defines spam as any unsolicited commercial email, unsolicited bulk email, or similar unsolicited message sent without the recipient’s prior consent.

Spam may include, but is not limited to:

  • Email messages
  • Bulk marketing campaigns
  • Newsgroup or forum postings
  • Guestbook or blog comment spam
  • Contact form abuse
  • Instant messages or chat advertisements
  • Automated website messages
  • SMS, fax, or other unsolicited electronic solicitations when connected to InfoQuest services

InfoQuest services may not be used to send or facilitate spam, whether the messages are sent directly through InfoQuest systems or through another provider using websites, domains, DNS, redirects, forms, scripts, or landing pages hosted by InfoQuest.

4. Permission-Based Email Requirements

Customers who send commercial or bulk email must comply with all applicable laws and regulations, including the CAN-SPAM Act, and must follow accepted permission-based email practices.

Commercial or bulk email may only be sent to recipients who have knowingly and specifically opted in to receive messages from the sender.

Messages must include:

  • Accurate sender information
  • A valid From address
  • A valid Reply-To address or other working contact method
  • The sender’s accurate physical mailing address where required by law
  • A clear and working unsubscribe or opt-out method
  • Subject lines that are not deceptive or misleading
  • Content that accurately identifies the sender and purpose of the message

Upon request, customers must provide InfoQuest with proof of recipient consent, mailing list source, opt-in records, unsubscribe records, sending logs, and any other information reasonably needed to investigate a complaint.

5. Prohibited Email Practices

The following practices are prohibited:

  • Sending email to purchased, rented, harvested, scraped, or third-party mailing lists
  • Using InfoQuest services to send mail to recipients who have not opted in
  • Failing to honor unsubscribe or opt-out requests
  • Using misleading subject lines, sender names, or domain names
  • Forging headers or hiding the origin of a message
  • Using rotating domains, throwaway domains, or deceptive redirects to avoid abuse detection
  • Sending mail from compromised accounts, scripts, websites, or servers
  • Operating open relays, open proxies, or insecure mail forms
  • Using InfoQuest IP addresses or servers in a way that causes blocklisting or reputation damage
  • Continuing to send mail after being notified of complaints, bounces, abuse, or blocklisting

6. Customer Security Responsibilities

Customers are responsible for securing their email accounts, passwords, devices, websites, scripts, applications, contact forms, mail clients, servers, DNS records, and related services.

This includes maintaining strong passwords, removing unauthorized users, securing devices, updating software, protecting web forms, securing CMS platforms and plugins, and promptly addressing signs of compromise.

If a mailbox, website, script, server, or customer account is compromised and used to send spam or abusive email, the customer remains responsible for the activity and for any remediation required.

7. Email Authentication and DNS

Customers are responsible for maintaining accurate DNS and email authentication records where applicable, including MX, SPF, DKIM, and DMARC records.

Incorrect or missing DNS records may affect email delivery, authentication, reputation, spam filtering, or the ability of third-party providers to accept mail.

InfoQuest may assist with DNS or email authentication configuration, but email delivery to outside providers is not guaranteed.

8. Delivery Limitations

InfoQuest does not guarantee that email will be accepted, delivered, filtered, displayed, or handled in any particular way by external providers, recipients, spam filters, security systems, or third-party networks.

Email delivery may be affected by:

  • Recipient server policies
  • Spam filtering
  • DNS configuration
  • SPF, DKIM, or DMARC alignment
  • IP or domain reputation
  • Blocklists
  • Message content
  • Attachments
  • Sending volume
  • Compromised accounts
  • Third-party outages or rate limits

Allow-listing, DNS changes, spam filter adjustments, or log reviews do not guarantee delivery.

9. Enforcement and Remediation

If InfoQuest determines that a service, account, mailbox, domain, website, script, server, or customer system is involved in email abuse, InfoQuest may take immediate corrective action.

Corrective action may include, but is not limited to:

  • Suspending mail service
  • Disabling mailboxes
  • Resetting passwords
  • Blocking outbound email
  • Rate limiting sending
  • Suspending websites, scripts, or forms used in abuse
  • Blocking or filtering abusive traffic
  • Requiring customer cleanup or remediation
  • Charging administrative, cleanup, or reactivation fees
  • Terminating services
  • Reporting abuse to law enforcement, upstream providers, blocklists, registrars, or affected third parties

InfoQuest may require the customer to confirm that the abuse has stopped, describe remediation steps taken, update passwords, secure compromised systems, remove abusive content, or provide proof of opt-in before services are restored.

Repeated abuse, failure to respond, failure to remediate, or continued blocklist activity may result in permanent termination of affected services.

10. Reactivation

Suspended services may not be reactivated until InfoQuest determines that the issue has been resolved and that reactivation will not create additional risk to InfoQuest, its customers, its network, its IP reputation, or third parties.

Reactivation may require payment of a non-refundable administrative or reactivation fee.

InfoQuest is not obligated to reactivate any service involved in serious, repeated, intentional, or unresolved abuse.

11. Reporting Email Abuse

Suspected email abuse involving InfoQuest services should be reported to:

Email: abuse@infoquest.com

When reporting abuse, please include as much of the following information as possible:

  • The full email headers
  • The complete message body
  • The sending IP address, if known
  • The sending domain or email address
  • The date and time of the message, including time zone
  • Any relevant URLs, attachments, logs, or screenshots

Full email headers are especially important because they help identify the actual source of the message.

12. No Waiver

Failure by InfoQuest to enforce this policy in any particular instance does not waive InfoQuest’s right to enforce this policy in the future.

13. Changes to this Policy

InfoQuest may revise this Email Abuse Policy at any time. Updates will be posted on the InfoQuest website or otherwise made available through InfoQuest’s normal communication methods.

Continued use of InfoQuest services after changes are posted constitutes acceptance of the revised policy.