Improve the speed and quality of your customer support experience.
Customers can request support directly from the InfoQuest Web site, or you can be invited directly into a remote support session as needed. This feature works particularly well if the you're already on the phone with with InfoQuest and need additional assistance.
Key benefits of remote support with Techinline tools:
Provide hands-on support without costly site visits.
Avoid the need to travel offsite for most problems - and remove the frustrating back-and-forth communication of possible fixes that often occurs over the telephone.
Accelerate problem diagnosis and solving.
Allow InfoQuest service technicans to view and control your desktop. Diagnose problems and install patches and updates remotely.
Improve your ROI.
Shorten implementation and support time by doing more work remotely. With InfoQuest Remote Desktop, you simplify the support process, seeing and learning exactly how to do it yourself.
Improved satisfaction.
You get "single click" access to real-time support via the Web. You can instantly establish a support session for fast, reliable, and secure remote access support.
Simpler is better!
The whole process of establishing a remote support session takes no more than 30 seconds and involves just three easy steps.
Trust InfoQuest for reliable and secure support sessions.
Your support sessions will take place with the reliability, security, and availability you expect. All communication is secure and private. The strong, 128-bit encryption provides reliable security for your session data.
Start experiencing the benefits of remote tech support today. Ask InfoQuest about Remote Desktop Support the next time you call or chat.